Terms & Conditions

TERMS & CONDITIONS Tennessee Specialty Supply, Inc. Policy Guidelines Order Placement: Orders are accepted 24 hours a day by using our web site shopping cart "the wagon" at http://www.tensupply.com. Click on "the wagon" icon to enter. A customer service representative is available from 8:15 a.m. to 5:15 p.m. Central Standard Time, Monday through Friday. Rather than place a verbal order on the phone we strongly recommend that you FAX your order to us. We can only guarantee correct shipping if we have your orders in writing. Local Phone: (901) 398-0107 Toll Free Phone: (800) 433-3879 24 Hour FAX: (901) 398-3683 Web site: http://www.tensupply.com e-mail: cleanup@tensupply.com For you convenience, all major credit cards are accepted for payment. Many of our customers appreciate the flexibility of applying purchases to their credit card to avoid C.O.D. charges. C.O.D. orders are accepted, however, payment must be made in the form of a money order or certified check. Back Orders: We strive to keep backorders to a minimum. Unless we are instructed otherwise, we will ship all available items and ship backordered items as soon as possible. We maintain a computerized back order file and automatically will ship items to you as soon as they become available. If you do not want back orders shipped, please inform us and we will mark your records accordingly. State Sales Tax Information: tensupply.com does not collect sales tax on any item ordered to customers outside our local delivery area. If you live within Tennessee or Mississippi you will incur taxes at a rate listed below. This tax amount is calcualted when the order has been finalized by tensupply.com at the check out. You will be notified of the final tax amount at that time. Tax Rates: Tennessee residents pay 9.25% sales tax Mississippi residents pay 7% sales tax No sales tax is billed on orders to any other state within the USA. The receiver is responsible for any tax liability within his state. Free Freight Policy: When an order includes at least $699.00 worth of free freight items, tensupply.com will pay the shipping on that portion of the order. The shipping costs on items not eligible for this program will be charged to your order. In addition, we will also charge your order for any C.O.D. fees or freight carrier’s hazardous materials fees. Equipment and most janitorial supplies are not eligible for this special program. The free freight policy only applies to orders delivered in the contiguous 48 states. International customers do not qualify for the Free Freight Program. Alaska, Hawaii and Territories and Possessions and Commonwealths outside the contiguous 48 states of the United States of America do not qualify for the Free Freight Program. Shipping Policy: All orders are shipped parcel carrier or by truck line when the gross weight of your order makes the use of a common carrier more economical. Parcel carrier, Next Day Air, Second Day Air or air-freight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our shipping department as freight contracts with a number of truck lines to help ensure a competitive freight rate for our valued customers. Should you desire to have us utilize a specific trucking company, please let your customer service representative know at the time you place your order. tensupply.com can store that information and it can become a permanent part of your customer file, if you desire to do so. Please be aware that specifying your own freight carrier may result in higher shipping costs to you. All orders received by 11:00 AM. Central Standard Time are shipped the same day as they are received. All ground shipments are sent best way at the discretion of tensupply.com, which means we will select the shipper that gives the best rate for the items you have selected. Please keep in mind that Hazardous Material such as corrosives; poisons and ORMD cannot be shipped by air. Orders ship FOB Memphis, Tennessee, Zip Code 38116. Special order items ship FOB Shipping Point. Hazardous Material Policy: Parcel carriers classify some types of chemicals as "hazardous" for shipping purposes. Parcel carriers charge an additional $25.00 per package (subject to change without notice) for ground service. Please keep in mind that Hazardous Material such as corrosives; poisons and ORMD cannot be shipped by air. The quantities we can ship vary according to product. Therefore, if you use such an item regularly it makes a lot of sense to order the maximum per package to avoid further additional hazardous charges. Truck lines classify items the same way parcel carriers do and generally apply such surcharges. On the free freight orders, the hazardous fees will still be collected. If you have any questions regarding this policy please call us at 1-800-433-3879 between 8:15 AM and 5:15 PM (CST) Mon-Fri. Damaged Items: All claims for material damaged in shipment must be reported to the carrier delivering the shipment immediately. IMPORTANT: If the box being delivered looks crushed, cut, torn; wet; re- taped or even re-boxed make the carrier driver note the damage in writing. Please retain the original carton as it is often needed as part of a claim settlement. Over and Short: In the event that you receive an order and the packing list shows an item shipped, but the item (s) are not in the box, or we have shipped too many of an item, please notify us immediately or in as timely a manner as possible at 1-800-433-3879. International Shipments: All shipments going outside the United States of America, its territories and possessions are subject to the local and national tariffs, taxes and customs fees of the receivers country. These fees will vary largely on the type of commodity you are ordering. Check with your local customs officials before ordering so you will know what to expect when your delivery is made. It is always the responsibility of the receiver to pay these fees at the time of delivery. International customers do not qualify for the Free Freight Program. Products & Pricing: There are many accessories and parts we sell which are not included in this web site catalogue. We will continue to improve this catalogue to include these items. If you should need an item or a part not included, give us a call. There is a very good chance that we will have it in stock; or, if it is not, chances are we can get it for you. The prices listed are subject to change without notice. We are happy to confirm current pricing on the telephone at the time your order is placed, or at any other time. Equipment Warranty: All equipment is sold with a factory warranty. Should a problem arise, we ask that you return the defective item after receiving a Return Authorization, so that we may forward it to the manufacturer. IMPORTANT: To avoid costly down time, we will ship and bill you for a replacement part. When the factory qualifies the part under the terms of the stated warranty, we will credit your account for the price of the replacement item. In the event that the factory does not cover the replacement under the warranty, we will inform you of the reason why and appeal their decision, if so desired. In the event that the warranty is still denied, we will process the replacement part invoice for payment. Return Authorization: Please call our Customer Service Representative and obtain a Return Authorization Number. Write the Return Authorization Number on the outside of the box. Items returned for any reason must also be assigned a Return Authorization Number. Any return without a Return Authorization Number will be refused. All returns must be shipped "Freight Prepaid". Returns shipped Collect will be refused. Absolutely no returns on liquid or powdered products unless they are damaged in shipment, or we shipped the wrong item to you. IMPORTANT: The delivery driver must note any damage in writing for you at the time of attempted delivery. Returns for reason other than those for factory warranty and damage are subject to a 20% restock fee. Merchandise returned must be clean, in sellable condition and in the original box. No returns are accepted after 30 days from original date of purchase. No returns on special order items. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Please call for specific instructions 1-800-433-3879. Technical Support: Tennessee Specialty Supply, Inc. is very pleased to offer Tech Support, staffed by experienced representatives who participate in an on-going training program to keep up to date of the latest industry developments. Your questions and comments are welcome. If we are unable to answer a technical question, Tech Support will be happy to call on industry leaders to provide the correct information. In addition, you will find articles dealing with cleaning procedures, tips and tricks here at our web site at the Contractors Corner section. The link is found at the home page. There are many accessories and parts we sell which are not included on this web site catalogue. We will continue to improve this catalogue to include these items. If you should need an item or a part not included, give us a call. There is a very good chance that we will have it in stock; or if it is not chances are we can get it for you. Policy Changes: Many changes occur beyond our control that may affect pricing and availability of items that qualify for our free freight program. We reserve the right to make any additions, deletions or substitutions of qualifying items at any time and without prior notice. Disclaimer and Limitation of Liability: The information presented on this web site and pricing are current and correct to the best of our knowledge. Nevertheless, products, including their chemical formulations, hazards and dilutions, do change during the year. ALWAYS REFER TO PRODUCT LABELS, MATERIAL SAFETY DATA SHEETS, INSTRUCTION MANUALS, AND CURRENT LITERATURE BEFORE USE. TENNESSEE SPECIALTY SUPPLY, INC. MAKES NO GUARANTEES OR WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCTS PURCHASED AND ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY DISCLAIMED BY TENNESSEE SPECIALTY SUPPLY, INC. AND EXCLUDED FROM ANY AGREEMENT MADE BY TENNESSEE SPECIALTY SUPPLY, INC., EXCEPT: The purchaser or user of a product from TENNESSEE SPECIALTY SUPPLY, INC. agrees that, if the product proves to be defective or in any way unsuitable, TENNESSEE SPECIALTY SUPPLY, INC.’s limit of liability for all damages, included but not limited to incidental or consequential damages, and purchaser’s and user’s exclusive remedy, regardless of legal theory, shall be for purchaser or user to receive, at TENNESSEE SPECIALTY SUPPLY, INC.’s option, an equivalent quantity of replacement product or a refund of the purchase price.